Shop Policies

PAYMENTS

Payments

We accept all major credit cards/debit cards via PayPal.

Please provide your exact billing address and telephone number, as your bank has on file. Incorrect information may result in a delay in processing or cancellation of your order.

Sales Tax Charges

Luvin Botanicals must charge a 4% sales tax for orders delivered to addresses within the state of Georgia.

Return/Exchange Policy

All sales are final due to the nature of our products and for safety and contamination reasons. Please be confident in your selections before finalizing your purchase.

Shipping Policy

We offer free shipping on orders $60+ in the USA. Please use promo code: FREESHIP. Offer cannot be combined.

We ship orders Monday-Friday. All orders are processed in the order that they are received. Standard processing time for orders is 1-3 business days. During the holiday season or large releases, orders may take 3-5 business days to be processed and shipped.

All orders receive tracking information via your confirmation email. Orders cannot be canceled or changed once they have been shipped.

Lost/Stolen Packages

Please make sure your address and contact information is accurate at checkout. We are not responsible for packages delivered to the wrong address due to an incorrect or incomplete shipping address provided at checkout.

Unfortunately, we are not responsible for lost or stolen packages. Once we turn your order over to USPS/UPS, ownership transfers to you, if the tracking shows that it was delivered, but you did not receive it, please contact USPS or UPS to file a claim.

Damaged Products

Please inspect your order upon delivery and contact us within 24 hours of delivery if an item is defective, damaged, or if you received the wrong item. We will gladly evaluate the issue and make it right. You can reach us at support@luvinbotanicals.com with the subject line 'DAMAGED' Please include the following in your email: order number, tracking number, and photographs of the damaged shipping box and/or product(s).

Shop Terms

The following disclaimer is intended to inform customers about the regulations and limitations concerning the products sold by Luvin Botanicals:

  1. Regulations set forth by the Food and Drug Administration (FDA) prohibit bath and body companies from making health-related claims about beauty products. Our soaps are not intended to diagnose, treat, cure, or prevent any disease.

  2. Our soaps are cosmetic products designed for external use only. They are not intended for internal consumption or application to sensitive areas, such as the eyes or mucous membranes.

  3. The information provided on our product labels, website, or any other materials associated with our soaps is for general informational purposes only. It is not intended as a substitute for professional medical advice or guidance.

  4. Individual results may vary. The effectiveness of our soaps may differ from person to person based on factors such as skin type, allergies, and personal usage. We recommend conducting a patch test before using our products extensively.

  5. If you have a specific medical condition, are pregnant or nursing, or have any concerns about using our soaps, we advise consulting with a qualified healthcare professional before incorporating them into your skincare routine.

  6. Our soaps are formulated using quality ingredients and undergo rigorous quality control measures. However, we cannot guarantee that they will be suitable for everyone or free from adverse reactions. Discontinue use immediately and consult a healthcare professional if you experience any irritation or discomfort.

  7. Our soaps are handmade in small batches, and slight variations in color, scent, and texture may occur. These variations do not affect the overall quality or performance of the product.

  8. Keep our soaps out of reach of children. While our products are generally safe, they are not intended for use by individuals under the age of 18 without adult supervision.

By purchasing and using our soaps, you acknowledge that you have read, understood, and agreed to this disclaimer. If you have any questions or concerns, please contact us for further clarification.